The Public Digital Identity System consists of different actors:

• digital identity provider (or IdP), private entities authorized by AgID for the creation and management of users’ digital identities;
• service providers (or SP), public or private organizations, which by enabling access to their online services through digital identity allow fast, safe and secure use of services;
• users (citizens and businesses) who have their own digital identity, certified by one or more managers, to access online services of the Public Administration and private members.

To obtain SPID you need a valid Italian identification document (identity card, passport, driving license), social security card (tessera sanitaria/tesserino del codice fiscale) or the tax number (codice fiscale) or the respective attribution certificates, an email address and a personal mobile number. It is not necessary that the email address and mobile phone number are registered in the name of the person requesting SPID, but they must represent strictly personal use tools, also for security checks. Therefore, a different mobile number and email address must be used for each SPID identity registered in the name of a different person. In addition, we do not recommend using work email addresses and business telephone numbers, as the loss of access to these tools (e.g. termination of an employment relationship) can lead to problems in using SPID.

If your identity document has expired, contact your identity provider to find out the appropriate procedure for updating your data. We also remind you that, following the law n.159 of November 27, 2020, the validity of identity documents expired from January 31, 2020 has been further extended until 30 September 2021. For any problem you can contact the various Identity Providers directly through the assistance services on the site at the Get assistance from Identity Providers page.

The use of SPID for citizens is free, but you can activate it by choosing between free or paid methods, described on the page How to choose between digital identity providers. Once obtained, no costs or fees will be required.

The time required to issue credentials changes according to the identity manager and the chosen recognition methods. You can consult the timing foreseen by each service provider for each of the different recognition methods on the website spid.gov.it.

Personal data disclosed to the identity providers won’t be used for commercial purposes. Identity Providers cannot use the user’s personal data or transfer them to third parties without the user’s authorization. At the time of registration, the necessary data to obtain the SPID digital identity will be explicitly distinguished from the information – not mandatory – that the identity provider may possibly request. Your privacy is guaranteed and compliance with the data processing rules is supervised by AgID and the Guarantee for the protection of personal data.

The first level allows access to online services through the SPID credentials (username and password). The second level – necessary for services that require a higher degree of security – allows access through SPID credentials and the generation of a temporary OTP (one time password) access code or the use of an app that can be used through a device , such as a smartphone. The third level provides, in addition to the SPID credentials, the use of additional security solutions and any physical devices (e.g. smart cards) that are supplied by the identity provider.

A public administration must ensure the use of SPID or CIE for the identification and access to services that can be used by non-Italian citizens residing in Italy. Public administrations must guarantee identification and access to services by non-Italian citizens who are not residents in Italy and who have an eIDAS identity. Public administrations may continue to identify and ensure access to services by non-Italian citizens – who may not have a SPID, CIE or eIDAS identity – with different identification and access systems.

To date, SPID can be requested by those who have reached the age of 18. Operational guidelines are currently being issued for the release of SPID to minors and the related methods of use for access to online services.

To date, no legal/regulatory framework of reference has been defined for the use of SPID/CIE by/on behalf of a physical person who is subject to protection or administration support.

All citizens over 18, in possession of a valid Italian document, can activate SPID by contacting one of the digital identity providers authorized by AgID and choosing between different recognition methods.

You must be in possession of a valid Italian identification document (identity card, passport, driving license) and a tax number (codice fiscale), an email address and a personal mobile number. On the website of the Revenue Agency (Agenzia per le Entrate) you can check the appropriate procedure for obtaining the tax number. You can contact one of the digital identity providers authorized by the Agency for Digital Italy. You can find all the activation procedures on the Request SPID page, recognizable by the “EU” or “world” icon and available on the page How to activate SPID along with all the information on the different recognition methods.

You must be in possession of a valid Italian identification document (such as ID card/carta d’identità) and a tax number (codice fiscale), an email address and a personal mobile number. If you have a residence permit (permesso di soggiorno), you can apply for an Italian ID card (carta d’identità) and submit it during the SPID activation phase. On the website of the Revenue Agency (Agenzia per le Entrate) you can check the appropriate procedure for obtaining the tax number.

You can contact one of the 9 digital identity providers authorized by the Agency for Digital Italy and available on the page How to activate SPID along with all the information on the different recognition methods. There are various ways to request SPID: – in person at the offices of the digital identity providers; – via webcam with operator made available by the provider or with an audio-video selfie along with the payment by bank transfer (a symbolic amount used only for identity verification); – with an Electronic Identity Card (Carta d’Identità Elettronica/CIE) or an electronic passport, identifying through the app of the providers downloadable from the stores; – with CIE (Carta d’Identità Elettronica), National Service Card (Carta Nazionale dei Serevizi/CNS) – it is also possible to use the social security card (tessera sanitaria), or with digital signature with the aid of a reader (e.g. smart card) and the relative pin. There are free or paid activation methods that are better to confirm before choosing the provider. Once obtained, the use of SPID for citizens is free of charge, no cost or fee will be required.

SPID is strictly personal, therefore for each SPID identity registered to a different person you must use a different mobile number and email address. It is not necessary that the email address and mobile number are in the name of the same person requesting SPID, but for security checks they must represent tools for personal use. Furthermore, there is the possibility to request SPID online and to assist the person to identify themselves through one of the methods made available by the identity providers. You can request more than one digital identity – even with different levels of security – by contacting different digital identity providers.

At the moment, the project is in the design and definition phase. The Simplification Decree introduces a new delegation management system that in the future will allow a person to grant a proxy (delegating) to another entity (delegate) in possession of a digital identity (SPID or CIE) to access online public services. For example, the system will allow seniors who do not have a digital identity to delegate a family member to access public administration services, such as INPS or the Revenue Agency (Agenzia delle entrate), helping to reduce the digital gap. The proxy may be acquired online or at public counters and may concern one or more public services. The solution is also designed to solve a widespread practice, which often sees people unable to use digital services communicate their access credentials to a third party who uses them instead, with obvious risks of security and protection of the person. The initiative is entrusted to the responsibility of the Department for Digital Transformation of the Presidency of the Council of Ministers. L’Istituto Poligrafico e Zecca will be responsible for the implementation, management and maintenance of the system of delegation management.

Yes, at any time you can cancel the registration procedure initiated with each identity provider without any kind of obligation or consequence. For specific information on the procedure to follow, you can contact the individual identity provider. In any case, you can request your digital identity to another identity provider even without waiting for the cancellation of the previous registration.

Yes, your digital identity can be certified by more than one provider. You can request more than one digital identity – even with different levels of security – with the opportunity to contact different digital identity providers.

Access to services is possible at any time, on a site or a service app. there is the “Enter with SPID” button. Access to services is safe and secure, also thanks to additional security checks, such as sending a temporary password (the so-called OTP – one time password) during authentication.

Yes. Several administrations are enabling their offices to verify your personal identity and allow you to obtain SPID. After the verification you will receive by email a file (called activation package) that you can use online to complete the recognition and obtain SPID, choosing one of the identity providers that have joined the new mode.

The Identity Verification Officer – Registration Authority Office RAO – is a Public Administration that can verify in person at its offices your personal identity, to allow you to activate SPID. Discover the already active administrations. Public offices authorized to issue SPID are increasing. You can find the complete list on the page The PAs to obtain SPID.